Cancellation Policy

Some items available in our store may be offered as a subscription, pre-order, or “Try Before You Buy” purchase. This Cancellation Policy explains how you can modify or cancel these types of orders.

Subscriptions

If you purchase a subscription, you will receive recurring deliveries or access to subscription-based services according to the subscription plan you selected.

Your payment information will be stored securely. You will be charged according to the billing frequency disclosed at the time of purchase. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew your subscription, you may cancel it at any time.

You can modify or cancel your subscription whenever you like. Your order confirmation emails may include links that allow you to manage your subscription, or you may contact our Customer Support team for assistance.

Subscription payments are non-refundable once a paid billing period has begun. Cancelling your subscription will prevent any future recurring charges, but it will not result in a refund of subscription fees that have already been charged.

If your subscription includes a free trial, you must cancel before the end of the stated trial period to avoid being charged. Unless cancelled before the trial expires, your subscription will automatically convert to a paid subscription at the price and billing frequency disclosed when you enrolled.

Where applicable, you will continue to have access to the subscription services and benefits until the end of the billing period for which you have already paid.

We may, at our discretion, provide a refund or credit in exceptional circumstances. Nothing in this policy affects any refund, cancellation, or other consumer rights that cannot be excluded under applicable law.

Please refer to our Return & Refund Policy for more information about returns and refunds.

Pre-Orders

When you place a pre-order, you are purchasing a product that is currently out of stock or will be available soon.

At checkout, we may either:

• Not charge you immediately,
• Charge a partial deposit, or
• Securely store your payment method and charge the full remaining balance once your order is ready to ship.

You may cancel a partially paid pre-order at any time before it has been fulfilled. Once your pre-order has been fulfilled, it can no longer be canceled. However, you may still be eligible for a full or partial refund in accordance with our Return & Refund Policy.

Try Before You Buy

When you purchase an item through our “Try Before You Buy” program, we will authorize your payment method before your order is fulfilled.

You will have a specified trial period to decide whether you would like to keep the item. If you do not return it before the trial period ends, the full purchase amount will automatically be charged to your payment method.